jiabet Privacy Policy
This Privacy Policy explains how jiabet collects, processes, stores, and protects your personal data when you use our online casino and sports betting platform in Bangladesh. Your privacy is important to us.
Introduction and Scope
This Privacy Policy ("Policy") describes how jiabet ("we", "us", "our") collects, uses, stores, shares, and protects personal information provided by or collected from players ("you", "your") who register for and use the jiabet platform at jiabet.ws. This includes all associated services such as online casino games, sports betting, color prediction, live casino tables, and payment processing.
By creating a jiabet account or using any part of our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the jiabet platform.
This Policy applies to all players accessing jiabet from Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. It covers data collected through our website, mobile browser interface, live chat system, and any communication channels associated with jiabet.
This Policy should be read alongside jiabet's Terms & Conditions and Responsible Gaming Policy, which together govern your use of the platform.
Information We Collect
jiabet collects personal data through several channels when you interact with our platform.
Registration Data
When you create a jiabet account, we collect your full legal name, date of birth, residential address, mobile phone number, and email address. This information is required to verify your identity, confirm your eligibility (21+ only), and set up your account wallet.
Payment and Transaction Data
When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or any supported bank account, we collect your payment account number or mobile banking number, transaction reference IDs, deposit and withdrawal amounts, and timestamps. We do not store full card numbers — card payments processed via Visa or Mastercard use tokenisation managed by our payment processor.
Gameplay and Betting Data
We record all bets placed, game sessions entered, wins and losses, bonus claims, and wagering activity on your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.
Device and Technical Data
We automatically collect certain technical information when you access jiabet, including your IP address, browser type and version, operating system, device model, screen resolution, session duration, pages visited, and referring URLs. This data helps us maintain platform security, detect suspicious access patterns, and improve the user experience.
Support and Communications Data
When you contact jiabet via live chat or email, we retain records of those conversations, including the date, time, content of the enquiry, and any files shared. This allows our support team in subsequent sessions to provide consistent, informed assistance without requiring you to repeat yourself.
Identity Verification (KYC) Documents
As part of our Know Your Customer process, we may request copies of government-issued identification such as your National Identity Card (NID) or passport, and proof of payment method ownership such as a bKash or Nagad account screenshot showing your registered name. These documents are stored securely and used solely for identity verification and regulatory compliance purposes.
How We Use Your Information
jiabet uses collected data strictly for the following purposes.
- Account Management: To create, maintain, and secure your jiabet account, verify your identity, process KYC documentation, and manage your wallet balance.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfers, Visa, and Mastercard, and to maintain a full transaction history for your records and ours.
- Platform Operation: To deliver casino games, sports betting markets, color prediction rounds, and live casino tables, and to ensure accurate settlement of results and payouts.
- Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 live chat team.
- Security and Fraud Prevention: To detect and prevent unauthorised account access, multi-accounting, bonus abuse, money laundering, and other prohibited activities described in our Terms & Conditions.
- Responsible Gaming: To monitor betting patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, and send responsible gaming communications where appropriate.
- Marketing Communications: To send promotional offers, bonus notifications, and seasonal campaign information (e.g., BPL promotions, Eid special offers) to players who have opted in to receive such communications. You may opt out at any time by contacting support.
- Platform Improvement: To analyse aggregate usage patterns, identify technical issues, and improve the overall performance and user experience of the jiabet platform.
Our Privacy Commitments
Six principles that guide how jiabet handles your personal data.
SSL Encryption on All Data Transfers
Every data transmission between your browser or mobile device and the jiabet platform is protected by industry-standard SSL/TLS encryption. This applies to account logins, payment transactions, KYC document uploads, and live chat communications. Your personal and financial data cannot be intercepted in transit.
Secure Data Storage
Personal data stored by jiabet is held on secured servers with access restricted to authorised personnel only. We apply access controls, encryption at rest, and regular security audits to maintain the integrity of stored data. KYC documents are held in an isolated, access-controlled storage environment separate from general platform data.
No Sale of Personal Data
jiabet does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is used exclusively for the operation of the jiabet platform and the purposes described in this Policy. We do not share your personal data with advertising networks, data brokers, or unaffiliated third-party marketers.
Data Minimisation
jiabet collects only the personal data that is genuinely necessary for the purposes described in this Policy. We do not collect sensitive data categories (such as health data, political opinions, or biometric data) unless directly required for responsible gaming interventions or legally mandated identity checks.
Defined Data Retention Periods
jiabet retains account data, transaction records, and KYC documents for as long as your account is active and for a minimum of five years following account closure, in accordance with standard financial recordkeeping practices. Support chat logs are retained for two years. Device and technical log data is retained for up to twelve months.
Consent-Based Marketing
jiabet sends promotional communications only to players who have given explicit opt-in consent during registration or via account settings. Every marketing message includes a clear unsubscribe mechanism. Opting out of marketing communications does not affect your ability to use the jiabet platform or receive service-critical notifications such as deposit confirmations and withdrawal status updates.
Sharing Your Information with Third Parties
jiabet may share your personal information with the following categories of third party under the conditions described:
- Payment Processors: When you make a deposit or withdrawal, relevant transaction data is shared with the payment service provider handling that transaction (e.g., bKash, Nagad, Rocket, Upay, or card processing networks). These providers are contractually bound to process your data solely for payment purposes and may not use it for any other purpose.
- Game Technology Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session identifiers and bet data necessary to operate their games within the jiabet platform. They do not receive your full personal profile, residential address, or payment account details.
- Identity Verification Services: In conducting KYC checks, jiabet may use third-party identity verification tools. These services receive the document images and data points required to validate your identity and return a verification result. They are bound by strict data processing agreements.
- Fraud Prevention and Security Partners: We may share IP addresses, device fingerprints, and behavioural signals with fraud detection services to identify and prevent account takeovers, bonus abuse, and money laundering activity.
- Legal and Regulatory Authorities: jiabet will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, court order, or regulatory directive. We will notify the affected player of any such disclosure where legally permitted to do so.
All third parties with whom jiabet shares personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with jiabet's instructions and applicable data protection requirements.
Cookies and Tracking Technologies
jiabet uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, maintain your logged-in session, remember your preferences, and collect technical analytics data. Cookies are small text files stored on your device by your browser when you visit jiabet.ws.
The cookies we use fall into the following categories:
- Essential Cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing identifiers. Disabling these cookies will prevent you from logging in or using the platform.
- Functional Cookies: Used to remember your account preferences, such as your preferred language, last viewed game category, and notification settings.
- Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the jiabet platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve platform performance.
- Security Cookies: Used to detect unusual or suspicious access patterns, support multi-session fraud prevention, and enforce account security measures.
You may configure your browser to refuse or delete cookies. Note that disabling essential cookies will impair or prevent access to jiabet. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce the quality of your experience.
Your Data Rights
As a jiabet player, you have the following rights regarding your personal data.
To exercise any of the rights above, please contact jiabet's support team via live chat or by emailing [email protected] (plain text — not a clickable link). jiabet will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. In cases of complexity or high volume, this period may be extended by a further 30 days, with prior notification provided to you.
Please note that some rights are subject to limitations. For example, the right to erasure does not apply where jiabet is legally required to retain data for a minimum period, such as financial transaction records required for anti-money laundering compliance.
Additional Privacy Clauses
Minors and Age Verification
jiabet is strictly prohibited for use by persons under the age of 21. We do not knowingly collect personal data from individuals under 21. If we discover that an account has been opened by or on behalf of a minor, the account will be immediately closed and all associated data will be securely deleted, except where retention is required by law. Parents and guardians who believe a minor has registered on jiabet should contact support immediately via live chat.
International Data Transfers
Some of jiabet's technology partners and game providers may be located outside Bangladesh. Where personal data is transferred internationally, jiabet ensures that appropriate safeguards are in place, including contractual data protection obligations equivalent to those described in this Policy. By using jiabet, you consent to such transfers where necessary for the provision of services.
Policy Updates
jiabet reserves the right to update this Privacy Policy at any time. The most current version will always be available on this page, with the "Last updated" date revised accordingly. Where changes are material, we will notify registered players via the email address associated with their account. Continued use of the platform following notification of a policy change constitutes acceptance of the revised Policy.
Data Protection Contact
If you have questions, concerns, or complaints regarding this Privacy Policy or jiabet's handling of your personal data, please contact our support team via live chat (available 24/7) or by writing to [email protected]. All privacy-related enquiries are handled by our dedicated data protection team and will receive a response within 5 business days.
Governing Law
This Privacy Policy is governed by the laws applicable to jiabet's operating jurisdiction. Any disputes arising from this Policy that cannot be resolved through jiabet's internal process will be subject to the dispute resolution mechanism described in the jiabet Terms & Conditions.
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