Responsible Gaming at jiabet

At jiabet, responsible gaming is not a legal footnote — it is a core part of how we operate. Our platform serves players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and we recognise that people from all walks of life use our services. That responsibility shapes every feature we build and every policy we enforce.

Gambling at jiabet — whether you are betting on cricket, spinning slots, playing live casino tables, or trying color prediction — is intended to be an entertaining pastime. The vast majority of our players enjoy these activities casually and within their means. However, we also know that for a small number of people, gambling can become problematic. This page exists to give every jiabet player the tools, information, and support they need to keep their play healthy and in control.

jiabet actively monitors account activity for behavioural patterns associated with problem gambling. Where our team identifies a concern, we may proactively reach out to the affected player to offer guidance and support. We take this responsibility seriously, and our 24/7 live chat support team is specifically trained to handle responsible gaming conversations with care and without judgment.

During registration, every jiabet player is required to confirm that they are 21 years of age or older. This declaration is legally binding. jiabet reserves the right to request identity verification documents — such as a National Identity Card (NID) or passport — at any time to confirm a player's age. Any account found to belong to a person under 21 will be immediately suspended, all funds will be held pending review, and any winnings generated on the account may be forfeited.

If you are a parent or guardian and suspect that a minor in your household has accessed jiabet, please contact our support team immediately via live chat. We will take swift action to close the account and review any associated transactions. We also strongly encourage parents and guardians to use device-level parental control software to prevent underage access to gambling websites.

Self-exclusion is the most powerful responsible gaming tool available at jiabet. When you self-exclude, your account is locked and you will be unable to log in, deposit, or place bets for the duration you choose. Self-exclusion periods at jiabet are available for 6 months, 1 year, 3 years, or permanent closure.

During a self-exclusion period, jiabet will automatically remove your account from all marketing and promotional communications. Any pending bonuses or free bets on your account at the time of exclusion will be cancelled. Your account balance at the time of exclusion will be retained and will be available for withdrawal once the exclusion period ends — or immediately upon permanent closure request, subject to identity verification.

jiabet strongly encourages any player who believes they may have a gambling problem to seek professional help in addition to using our in-platform tools. Mental health and financial counselling services are available in Bangladesh through hospitals, NGOs, and community health centres. Speaking to a trusted family member, close friend, or healthcare provider is always a positive step.

Remember: responsible gaming is a shared responsibility between you and jiabet. We will always provide the tools and support — but ultimately, staying in control starts with your own awareness and willingness to act when something does not feel right. We respect every player who reaches out, and we are proud to be a platform that takes player welfare as seriously as it takes entertainment.